Return & Refund Policy – Riyadh Shoe Rack

1. Returns for Faulty, Damaged, or Incorrect Items

At Riyadh Shoe Rack, customer satisfaction is our priority. If the item you receive is:

• Faulty

• Damaged

• Not as described

• Incorrect item received

You are eligible for a replacement or full refund. To help us resolve the issue quickly, we may request clear photos or a short video of the product.

2. Do I Need to Return the Item?

• In many situations, you may not be required to return the item.

• If a return is necessary, Riyadh Shoe Rack will provide clear return instructions.

• We always aim to make the return process simple and fair for our customers.

3. Refund Processing

• Approved refunds are processed within 7–14 working days.

• Refunds will be issued using the original payment method.

• If an item is lost during delivery or not received, you will be offered a full refund or replacement.

4. Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or custom-made furniture orders.
If applicable, this will be clearly mentioned on the product page before purchase.

5. How to Request a Return or Refund

To request a return or refund from Riyadh Shoe Rack, please contact our customer support with:

• Your Order Number

• A short explanation of the issue

• Photos or videos of the product (if applicable)

Our support team will respond within 24–48 working hours to assist you and resolve your request as quickly as possible.

Riyadh Shoe Rack – Quality Furniture for Modern Homes in Riyadh.